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Conflict-Intelligent Hospitals: A Framework for Transformation introduces a comprehensive, healthcare-specific approach to preventing and transforming conflicts in hospitals.

This 182-page draft summary includes:

Part 1: The Problem

  • The Crisis We Face: Why talented nurses like Sarah leave, and what it really costs

  • Real Cases: What happens when conflict intelligence is zero—including cases where conflicts led to patient deaths

  • Why Healthcare Is Different: Why life-and-death pressures, 24/7 operations, and multi-disciplinary dynamics require specialized solutions

  • The True Costs: Beyond turnover—the full human and financial impact of mismanaged conflict

Part 2: The Framework

  • Understanding Conflict Intelligence: What it is and why it matters

  • A Complete Taxonomy: The six major categories of healthcare conflicts, with detailed subcategories and examples

  • Three Types of Work: Peoplework, Mindwork, and Handwork (the delivery of services)

  • Ten Core Values: The foundation of conflict-intelligent hospitals

Part 3: The Path Forward

  • The Journey of Transformation: Realistic stages from beginning to mastery

  • Where to Start: Practical first steps for your organization

  • Measuring Progress: How to track and demonstrate improvement

  • Overcoming Obstacles: Common challenges and proven solutions

Who This Is For

This framework is designed for CNO’s and other healthcare leaders who:

  • Struggle with nurse burnout and turnover despite competitive compensation

  • See conflicts damaging team performance and quality of patient care

  • Want a systematic approach specifically designed for healthcare settings

  • Are willing to invest in long-term cultural transformation (not just quick fixes)

  • Recognize that technical solutions alone can't solve fundamentally human problems

If you're tired of watching talented staff leave and want to build a hospital where people thrive while delivering excellent patient care, this framework offers a proven path forward.

Conflict-Intelligent Hospitals:
A Framework for Transformation

A systematic framework designed for healthcare leaders who want to stop losing talented staff, improve patient care, and grow cultures where hospital staff thrive.

Please complete the form to get your pdf copy of the book, which you can download to your computer.

What Makes This Approach Different

Healthcare-Specific

This framework addresses the unique challenges of healthcare: life-and-death decision pressure, regulatory complexity, physician-nurse dynamics, union considerations, 24/7 operations, and multi-disciplinary team coordination.

Comprehensive Taxonomy

Our book presents a detailed taxonomy of six major conflict categories—from interpersonal dynamics to systemic structural issues—so you can accurately diagnose and address the conflicts your hospital faces.

Systematic and Measurable

The book includes concrete assessment tools, intervention strategies, and measurement systems so you can track progress and demonstrate ROI.