Privacy Policy for Conflict-Intelligent Healthcare

Effective Date: November 1, 2025
Last Updated: November 1, 2025

Our Commitment to Your Privacy

At Conflict-Intelligent Healthcare, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal information.

We believe privacy policies should be clear and honest. This policy describes what we actually do—not what lawyers think we might someday do.

1. Information We Collect

Information You Provide Directly

We collect information when you:

Complete Contact Forms

  • Name

  • Email address

  • Organization/hospital name (optional)

  • Your role (optional)

  • Your message or inquiry

Download Our Book or Resources

  • Name

  • Email address

  • Organization/hospital name (optional)

  • Your role (optional)

Register for Workshops

  • Name

  • Email address

  • Organization/hospital name

  • Your role in healthcare

Complete Our Conflict Assessment Questionnaire

  • Name and email address

  • Your responses to questionnaire items about workplace conflict

  • Organization information (optional)

Schedule a Conversation via Calendly

  • Name

  • Email address

  • Any information you choose to share in the scheduling comments box about yourself or your interests

Subscribe to Our Newsletter

  • Email address

Information Collected Automatically

Website Usage Information

  • Pages you visit on our site

  • Time spent on pages

  • Referring websites

  • General location (city/country level, not precise)

  • Device type and browser information

This information is collected through:

  • Squarespace Analytics (our website platform's built-in tools)

  • Cookies that enable site functionality and remember your preferences

  • Google Analytics (we may implement this in the future for deeper insights into which content is most valuable)

2. How We Use Your Information

We use the information we collect to:

Deliver What You Request

  • Send you the book PDF, workshop links, or other resources you download

  • Respond to your contact form inquiries

  • Schedule and conduct conversations you request

  • Provide your personalized Conflict Assessment results

  • Deliver workshop materials and certificates

Provide Follow-Up Value

  • Send you the Google Doc link so you can comment on the book

  • Share additional relevant resources related to your inquiry

  • Send workshop reminders and materials

  • Follow up on conversations to answer additional questions

Communicate About Our Program (With Your Permission)

  • Send occasional updates about program development (newsletter subscribers only)

  • Invite you to new workshops or beta program opportunities (if you've expressed interest)

  • Share new research or resources that might be valuable

You can unsubscribe from these communications at any time.

Improve Our Program

  • Understand which website content is most valuable (through analytics)

  • Analyze questionnaire responses to refine our assessment tools

  • Learn from your feedback to strengthen our framework

  • Identify common conflict patterns in healthcare organizations

Research and Development

  • Use anonymized, aggregate data from questionnaires in research

  • Share general findings (never identifying specific organizations or individuals)

  • Develop case studies with explicit written permission only

We will never:

  • Publish identifiable information about you or your organization without your explicit written permission

  • Use your name, organization name, or identifying details in any public materials unless you specifically authorize it

  • Share your individual responses or private communications

3. How We Share Your Information

Third-Party Services We Use

To operate our website and deliver our services, we use these trusted providers:

Squarespace - Website hosting and form processing
Mailchimp - Email communications and newsletter delivery (we may switch to another email provider in the future)
Google Workspace - Email communications, document sharing (Google Docs), and video meetings (Google Meet)
Calendly - Scheduling conversations
ScoreApp - Conflict assessment questionnaire
Zoom - Video meetings (as an alternative to Google Meet)

These services may have access to your information to provide their functions. Each has its own privacy policy governing how they handle data.

What We Don't Do

We do not:

  • Sell your information to anyone

  • Rent your information to anyone

  • Share your information with marketers or advertisers

  • Use your information for purposes unrelated to our program

  • Share your individual responses or organizational information with other organizations

When We Might Share Information

We may share your information only in these limited circumstances:

With Your Permission

  • Creating anonymized case studies (requires explicit written consent)

  • Testimonials or endorsements (you must approve the exact content)

  • Research publications using your organization as an example (requires formal agreement)

Legal Requirements

  • If required by law or legal process

  • To protect our rights or safety, or the rights and safety of others

4. Important Clarifications for Healthcare Context

We Do NOT Collect Protected Health Information

This website and our program deal with workplace dynamics and organizational systems—not patient information or clinical data.

We are not subject to HIPAA because:

  • We are not a healthcare provider, health plan, or healthcare clearinghouse

  • We do not collect, store, or transmit protected health information (PHI)

  • We collect only workplace and organizational information

If you share patient information or clinical details with us (which you shouldn't need to), please remove all identifying information first.

Confidentiality of Organizational Information

We understand that information about workplace conflicts can be sensitive. When you share information about challenges in your organization:

  • Your conversations with us are confidential

  • We will not share details about your organization with others

  • Any aggregate or anonymized data we publish will not identify your organization

  • Beta partner relationships will include formal confidentiality provisions

5. Data Security

We take reasonable steps to protect your information:

Technical Measures

  • SSL encryption for data transmitted through our website

  • Secure hosting through Squarespace

  • Encrypted email communications

  • Password-protected access to data storage

  • Regular security updates

Organizational Measures

  • Access to your information is limited to Mike Palmer and essential service providers

  • We do not store sensitive information longer than necessary

  • We follow industry-standard security practices

Reality Check No system is 100% secure. While we implement reasonable security measures, we cannot guarantee absolute security. By using our site, you acknowledge this inherent limitation.

6. Your Privacy Rights

You have the following rights regarding your information:

Access Your Information

You can request a copy of the personal information we have about you.

Correct Your Information

If information we have is inaccurate, you can request corrections.

Delete Your Information

You can request that we delete your information. We will do so unless we have a legitimate reason to retain it (such as ongoing services you've requested or legal requirements).

Opt Out of Communications

  • Every email includes an unsubscribe link

  • You can opt out at any time with no questions asked

  • You'll still receive emails directly related to services you've requested (like workshop confirmations)

Withdraw Consent

If you've agreed to participate in research or case studies, you can withdraw consent at any time.

To Exercise These Rights

Email us at: mike@winbeforetrial.com with "Privacy Request" in the subject line.

We will respond within 30 days.

7. Cookies and Tracking Technologies

What Cookies We Use

Essential Cookies (Required for site functionality)

  • Remember your preferences and settings

  • Enable form submissions

  • Maintain security

Analytics Cookies (Help us improve the site)

  • Squarespace Analytics tracks page visits and user behavior

  • We may implement Google Analytics in the future for additional insights

  • These help us understand which content is valuable to visitors

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies (though some site features may not work)

  • Delete cookies after visiting our site

  • Allow cookies only from specific sites

Most browsers accept cookies by default. Consult your browser's help documentation to change settings.

8. International Visitors

Primary Focus: United States

Our program primarily serves healthcare organizations in the United States. Our practices comply with U.S. privacy laws.

Expansion to Germany

We may develop German-language content and serve healthcare leaders in Germany. If you are located in the European Union:

  • You have additional rights under GDPR (General Data Protection Regulation)

  • You can request data portability (receiving your data in a structured format)

  • You have the right to object to processing

  • You can contact us about any GDPR-related concerns

Data Transfers

If you are outside the United States, your information may be transferred to and processed in the U.S., where privacy laws may differ from your country.

By using our site, you consent to this transfer.

9. Children's Privacy

Our website and services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it.

10. Retention of Information

How Long We Keep Your Information

Contact Form Inquiries: Until resolved, then typically 1-2 years for reference

Book Downloads & Workshop Registrations: Indefinitely, unless you request deletion (allows us to send relevant updates)

Newsletter Subscribers: Until you unsubscribe

Assessment Questionnaire Data: Anonymized data may be retained indefinitely for research; your contact information will be kept as long as you remain interested in our program

Conversation Notes: We may keep notes from conversations to follow up appropriately; these are confidential and not shared

Beta Partner Information: Duration of partnership plus reasonable period for reference

You can request deletion at any time by emailing mike@winbeforetrial.com.

11. Changes to This Privacy Policy

We may update this policy as our practices evolve or legal requirements change.

When We Make Changes:

  • We will update the "Last Updated" date at the top

  • If changes are significant, we'll notify you via email (if we have your email address)

  • Continued use of our site after changes means you accept the updated policy

We Will Not:

  • Make retroactive changes that significantly affect how we use information you've already provided without your explicit consent

  • Reduce your privacy protections without notice

12. Third-Party Links

Our website may contain links to other websites (such as research sources, partner organizations, or resources we recommend).

Important: This privacy policy applies only to our website. When you click on external links, you leave our site and are subject to the privacy policies of those other sites.

We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect and how we use it

  • Right to request deletion of your personal information

  • Right to opt out of the "sale" of personal information (we don't sell information)

  • Right not to be discriminated against for exercising these rights

To exercise these rights, email mike@winbeforetrial.com with "California Privacy Request" in the subject line.

14. Contact Us About Privacy

If you have questions or concerns about this privacy policy or our practices:

Email: mike@winbeforetrial.com
Subject Line: Privacy Question
Mail: Teams Excel Publications, 627 Route 30, Middlebury, Vermont 05753

We will respond to privacy inquiries within 30 days.

15. Consent

By using this website, you consent to this privacy policy.

If you do not agree with this policy, please do not use our website or provide your information.

Summary (TL;DR)

What we collect: Your name, email, and optional information you provide through forms, downloads, and questionnaires.

How we use it: To deliver what you request, respond to inquiries, and improve our program. We may use anonymized data for research.

What we don't do: Sell your information, share it with marketers, or publish identifying information about you or your organization without permission.

Your rights: You can access, correct, delete your information, or opt out of communications at any time.

Questions? Email mike@winbeforetrial.com

Last Updated: November 1, 2025
Effective: November 1, 2025